Improving the Lives of Indigenous Australians by Fran Mether & James McPhillips
zillah2021-08-19T15:48:26+00:00Improving the Lives of Indigenous Australians How can technology and organizational transformation improve the lives of Indigenous Australians and what role does Business Architecture and Human-Centred Design play in supporting this transformation? Evolve & Amplify partnered with the Australian Commonwealth Agency, the National Indigenous Australians Agency (NIAA), to deliver an ICT strategy that was achievable, provided actionable direction and was aligned with the agency’s strategic direction and corporate plan. The multi-disciplinary approach incorporated journey maps and personas to tell a rich story and help staff see themselves and their customers within the broader strategic plans. Using these combined disciplines [...]