In this session Clare explores how open source can be a way to construct alternative systems of innovation and remove some of the friction that is plaguing current efforts of “digital transformation”. Open source can help build trust, promote openness and collaboration, and provide alternative pathways to get involved with technology. It can help ensure that technology is not something that is built for people but instead built with people to help us digitally transform to a world we all actually want to live in. This is particularly relevant in the context of citizen services. Clare will share some of the lessons she has learned on her journey to be an open source advocate and how we still need to flex some perceptions and institutional constructs within our ecosystems to help open source be most effective as an instrument of change.